Privacy Policy

Last Updated: April 14, 2026

1. Introduction

Welcome to ClearYourExam (https://clearyourexam.com). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes what information we collect, how we use it, and what rights you have in relation to it.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create a student account, we collect your name, email address, and password.
• Contact Information: When you contact us, we collect the information you provide in your message.
• Exam Data: When you take mock or live exams, we store your responses, timing data, scores, rankings, warnings, and review metadata to track your progress and maintain exam integrity.
• Wallet and Payout Data: If you use wallet, recharge, prize, or payout features, we collect transaction amounts, payout handles, account-holder information, notes, and related support history.

2.2 Information Collected Automatically

• Log Data: Your IP address, browser type, operating system, referring URLs, and pages visited.
• Cookies: We use cookies and similar tracking technologies to enhance your experience on our website.
• Analytics: We use analytics services (such as Vercel Analytics) to understand how visitors use our site.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Create and manage your student account.
• Send you notifications about government job updates, admit cards, and results.
• Track your mock and live exam progress, leaderboards, review explanations, and performance analytics.
• Administer skill-based rewards, refunds, payout requests, and tax or compliance records where required.
• Respond to your enquiries and provide customer support.
• Detect, prevent, and address technical issues and security threats.
• Investigate fraud, abuse, duplicate accounts, cheating behavior, and suspicious reward activity.

4. Cookies and Tracking Technologies

We use cookies to keep you signed in, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may limit some features of the website.

Where required, we ask for consent before enabling optional analytics or advertising-related cookies. You can change your decision by clearing your browser storage and revisiting the site.

5. Third-Party Services

We may use third-party services that collect information, including:

• Google AdSense: Displays ads and may use cookies to serve ads based on your browsing history. See Google's ad policies.
• Vercel Analytics: Collects anonymous usage data to help us improve site performance.
• Social Platforms: Links to WhatsApp, Telegram, and other platforms are provided; their own privacy policies apply.

Advertisements displayed on the website are served by third-party ad networks and operate independently of our virtual wallet credits, exam rewards, leaderboard rankings, and payout features. Interacting with advertisements is entirely voluntary and has no effect on your account balance, exam scores, reward eligibility, or any other platform feature.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. Exam records, account data, wallet records, and payout or tax-related records may be retained for operational, dispute, anti-fraud, or legal compliance purposes. When feasible, we delete or anonymise data that is no longer required.

7. Data Security

We implement appropriate security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

• Credential-based accounts use hashed password storage and authenticated sessions.
• Administrative actions are restricted to authorised staff and protected by access controls.
• Rate limiting and abuse checks are used on sensitive actions such as login, password reset, and posting flows.
• Exam performance, wallet records, and payout details are surfaced only to the logged-in user and staff with a legitimate operational need.

8. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications.
• Request a copy of the data we hold about you.
• Withdraw consent at any time where processing is based on consent.

9. Reward, Leaderboard, and Compliance Data

If you participate in live exams with rewards, we may process ranking, score, reward, wallet, refund, payout, and withholding-related data to administer skill-based contests and maintain financial compliance. This data may be reviewed by authorised admins for fraud checks, disputes, and reward verification.

10. Children's Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@clearyourexam.com.